Terms of Use

1. Who we are

These terms apply to the Deal Fairy mobile app and the website at dealfairy.com.au (together, the Service). The Service is operated by Sati8 Pty Ltd (ABN 31 635 245 224, ACN 635 245 224) trading as Deal Fairy (we, us). We are based in New South Wales, Australia.

By using the Service you agree to these terms and to our Privacy Policy, Energy disclosures and Disclaimer.

2. What Deal Fairy is

Deal Fairy is an electricity and gas comparison service for Australian households. In the app you can add bills, compare plans, and — if you choose — start a switch with a partner retailer.

This website is an information and download page only. You cannot compare plans or switch from the website.

We are not an energy retailer. If you switch, you enter a retail energy contract with the retailer you choose, not with Deal Fairy.

3. Eligibility

The Service is intended for adults in Australia who manage a household electricity or gas account. Some plans are only available in certain networks, postcodes or meter types. We do not serve every property, including some embedded networks and areas outside the National Electricity Market.

4. Comparison and estimates

Plan information is compiled from market data (including AER Energy Made Easy data) and from retailers. We do not guarantee that information is complete, current or error-free.

Estimated costs and savings are a guide only. They depend on the usage and address information you provide, the assumptions described in our Energy disclosures, and the retailer’s current rates. Your actual bill will differ. We do not promise you will save money.

We do not compare every retailer or every plan. In-app switching is only available for partner retailers. See Energy disclosures.

5. Switching

If you start a switch in the app, you ask us to pass your details to the selected retailer so they can complete signup. The retailer decides whether to accept you and on what terms. Their contract, fees, rates and cooling-off rights apply.

Under the National Energy Customer Framework, small customers generally have a 10-business-day cooling-off period after agreeing to a new energy retail contract. Cancelling during cooling-off is handled with the retailer.

We may receive a commission if you sign up through a partner path. That does not change the price the retailer charges you.

6. Your responsibilities

You agree to:

• provide information that is accurate and up to date
• keep your device, passcode and vault access secure
• read the retailer’s plan documents before you switch
• use the Service only for lawful, personal household purposes

7. Intellectual property

The Deal Fairy name, logo and the content of the Service are owned by us or our licensors. You may not copy, scrape or reuse them except as allowed by law.

8. Liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot be excluded.

To the extent permitted by law, we are not liable for loss arising from your use of third-party retailers, changes in energy prices, or decisions you make based on estimates in the Service. Where our liability cannot be excluded, it is limited (at our option) to resupplying the Service or paying the cost of resupply.

9. Changes and availability

We may change the Service or these terms. The date at the top of this page will change when we do. We do not guarantee the Service will be uninterrupted or error-free.

10. Governing law

These terms are governed by the laws of New South Wales, Australia. You may also have rights under the law of the state or territory where you live.

11. Contact

Questions: hello@dealfairy.com.au
Privacy: privacy@dealfairy.com.au