Deal Fairy
Complaints
Last updated 15 August 2026
Complaints about Deal Fairy
If you are unhappy with the Deal Fairy app, this website, or how we handled your information, email hello@dealfairy.com.au and tell us what happened and how we can help. We will aim to respond within 10 business days.
Privacy complaints: privacy@dealfairy.com.au. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Complaints about an energy retailer
If your complaint is about a bill, a switch, supply, or a plan you took up, contact that retailer first. Deal Fairy is not your retailer and cannot change their contract or billing.
If the retailer does not resolve it, you can go to the energy ombudsman in your state or territory (these services are free):
- NSW — EWON
- Victoria — EWOV
- Queensland — EWOQ
- South Australia — EWOSA
- Tasmania — Energy Ombudsman
- ACT — ACAT
Other bodies
The Australian Competition and Consumer Commission handles concerns about misleading comparison services and consumer law. The Australian Energy Regulator oversees energy retail rules and Energy Made Easy.
Contact
Sati8 Pty Ltd (ABN 31 635 245 224) trading as Deal Fairy
New South Wales, Australia
hello@dealfairy.com.au